Returns & Refunds Policy
Effective Date: May 2026
Company Name: Borrnerafoods UK Limited
Website: https://bornerraoatmeal.com/
Support Email: sales@bornerraoatmeal.com
Thank you for shopping at Borrnerafoods UK Limited. We take immense pride in using premium packaging and partnering with the most reliable delivery services to ensure your order arrives in perfect condition. However, if you are not entirely satisfied with your purchase, we are here to help you navigate our return and refund process.
1. The Return Window
You have a statutory period of 14 calendar days from the exact date of delivery to request a return for your item. Once this 14-day window has expired, we unfortunately cannot offer you a refund, credit, or product exchange.
2. Eligibility Criteria for Returns
Due to strict food safety, hygiene, and public health regulations within the United Kingdom, consumable food products have specific legal return constraints. To qualify for a successful return, your item must meet the following mandatory criteria:
- Sealed Packaging: The item must be completely unopened, with the original manufacturing seal, outer wrapping, and safety labels entirely intact.
- Unused Condition: Because we process and supply consumable food products, any opened, tampered, or partially used food packs cannot be returned or refunded under any circumstances due to contamination risks.
- Proof of Purchase: You must explicitly provide your official order number, digital invoice, or retail receipt to validate your transaction before a return can be processed.
3. How to Initiate a Return
To start your return process, please follow our streamlined customer support steps below:
- Email Us: Send a formal return request directly to our dedicated sales desk at sales@bornerraoatmeal.com. Ensure you include your original order number and full name in the email subject line.
- Get Support: Our customer care team will review your email application within 2–3 business days. If eligible, we will guide you through the return process and provide the accurate warehouse return delivery address.
4. Return Shipping Costs
In accordance with standard UK commercial practices, all return shipping costs are paid entirely by the customer. Initial shipping fees are non-refundable.
We highly recommend utilizing a tracked postal service or purchasing shipping insurance. Borrnerafoods UK Limited does not guarantee that we will receive your returned item, and we cannot process refunds for items lost or damaged in transit back to our facility.
5. Refund Processing and Approvals
Once your returned food package is successfully delivered to our facility, our quality control team will inspect the physical seal and state of the item. We will immediately notify you via email that we have received your returned parcel.
Following the physical inspection, we will notify you of the approval or rejection of your refund request:
- If Approved: Your refund will be formally processed, and a credit will automatically be applied to your original credit card or initial method of electronic payment within standard banking processing cycles.
- If Rejected: If the product is found to be opened, unsealed, or damaged in any way, the refund will be denied, and the item will be held or sent back to you at your expense.
6. Contact Us
If you have any further questions regarding our food safety compliance, shipping criteria, or specific refund procedures, please get in touch with our team:
Return Support Email: sales@bornerraoatmeal.com